EMPLOYER FREQUENTLY ASKED QUESTIONS (FAQs)

1. Q. How long will I have my summer worker?
   A. 7 weeks and 2 days, starting Monday, June 18, 2012 and ending Tuesday, August 7, 2012.
   
   
2. Q. Can I change my summer worker's schedule?
   A. Participants work 30 hours per week, between the hours of 8:00am – 2:30pm or 9:00am – 3:30pm (6 hrs/day) if working a 5 day week, or 8:00am - 4:00pm (7.5 hrs/day) if you choose to have the youth participant work 4 days a week. Participants are not allowed to work other than these times and are not allowed to work weekends. You, as the onsite supervisor, can schedule a worker's time to suit your needs as long as it falls within these guidelines.
   
   
3. Q. How much will participants get paid per hour?
   A. Participants will be paid the minimum wage of $7.67 per hour.
   
   
4. Q. Will participants receive a check?
   A. No. Wages will be paid by direct-deposit through a bank account.
   
   
5. Q. What if a participant loses their bank card?
   A. They must notify immediately the SYEP Monitor and contact their bank at the 1-800 number provided on the back of the bank card.
   
   
6. Q. When will I know the name of the youth who are assigned to my agency or company?
   A. You can return to this website and login using your employer ID and Tax ID to see how many youth have been assigned to your location. (You will be given your employer ID when you submit a job order.)
   
   
7. Q. Can my organization conduct an interview prior to assignment?
   A. No. We are not able to offer this option. We encourage you to work with the youth assigned to your agency. However, if it appears that a youth is not suitable for a specific job, please let us know as soon as possible, and we will try to arrange for an alternative placement. (A replacement may not always be available.)
   
   
8. Q. Can my organization conduct its own orientation for the youth assigned to my worksite?
   A. Yes. We recommend that the orientation be conducted on the youth’s first work day. If the orientation will take place at a different location from the worksite, please inform us by the end of May, 2012.
   
   
9. Q. What is the process for assigning participants to job sites?
   A. SYEP takes a number of factors into account. First, that the job provides meaningful work. Second, that the skills necessary for the job are skills the youth has or can learn. Third, that their expressed interests are considered. Finally, worksite location and transportation are considered, to make sure the youth is able to reliably get to and from the worksite.
   
   
10. Q. What is the process for worksite visits?
    A. Before youth are placed at any agency, SYEP staff will make worksite visits to look at all facilities in order to ensure that the youth will be doing meaningful work in a safe environment. Once youth are placed, the Worksite Monitor will visit often each week to ensure a smooth operation.
    
    
11. Q. What are the timesheet responsibilities of a Worksite Supervisor?
    A. Timesheets are important to ensure that participants develop good work habits and learn responsibility. We therefore need Worksite Supervisors to track participants' time accurately, so they will be paid only for the time they actually worked. Worksite Supervisors are to maintain all participant timesheets in a secure location, and review each timesheet to ensure that the top is filled in completely and legibly, the participant signs in and out daily, the participant's signature is on every signature line, and that both the participant and Worksite Supervisor sign and date the bottom of the time sheet. WorkForce One Employment Solutions' Monitors will collect timesheets every other Friday.
    
    
12. Q. What is the role of a WorkForce One Monitor?
    A. A WorkForce One Monitor is a liaison between the Employer and WorkForce One. The Monitor is an advocate for the SYEP participant, and ensures that he or she has meaningful summer work experience. The Monitor is also there to assist and guide the Employer in whatever way they can.
    
    
13. Q. How will an incompatible job match be resolved?
    A. For many of these youth, this will be their first work experience. Lifelong attitudes toward work are often formed from our first work experience. If a participant is having difficulty, the Worksite Supervisor should first try to talk with the youth directly and candidly. If the problem continues, call the Worksite Monitor assigned to your agency and see if he or she can assist in resolving the difficulty. If the issue cannot be resolved, complete a Notice of Incident Form, and alternative arrangements will be made.
    
    
14. Q. Who do I call if I have a concern?
    A. First call your WorkForce One Monitor, whose name & phone number will be provided to you. If your Worksite Monitor is not available or you are not satisfied, the following SYEP staff is available to address your concern:
    
    • SYEP Community Liaison: (954) 202-3830
    • SYEP Program Manager: (954) 202-3830
    
    If you have an emergency situation, please follow the guidelines below:
    
    
15. Q. What do I do in case of a non-medical emergency?
    A. Provide whatever counseling you can to the youth participant. Next, contact the WorkForce One Monitor assigned to your worksite. They will help decide what to do and assist you in filling out a Notice of Incident Report form.
    
    
16. Q. What do I do in case of a medical emergency?
    A. Call 911. Next, contact the WorkForce One Monitor assigned to your worksite. Last, complete a WorkForce One Worker’s Compensation Form.